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Support & recovery

Choose the path that matches how you use Seekase.

Wallet accountEmail accountLocal dataDaily check-inContact
Protect your account. Seekase support will never ask for your recovery phrase, private key, password, wallet export, or one-time code.

Wallet account

Reconnect the same Solana wallet originally used to create or access the account. Your public name, username, profile links, or .skr name cannot replace wallet ownership proof. If the wallet is no longer available, do not send recovery material to anyone.

Email account

Use the same email address used to create the account. Password-reset delivery will be enabled and tested before the public release. A wallet-linked account and an unrelated email account are not merged automatically.

Collections stored on the phone

Device-only collections remain separate from your online account. They are not silently uploaded and cannot be restored from Supabase after the app data or phone is erased. Signing out does not delete them.

Daily check-in

A verified check-in creates one Solana Mainnet Memo transaction and pays only the network fee. If the wallet transaction completed but the status did not refresh, return to Profile and refresh before trying again. Only one verified check-in is accepted per UTC day.

Contact

Email support@seekase.app for account, safety, privacy, or technical support. Include the app version and a short description of the issue. Never include wallet secrets, recovery phrases, private keys, passwords, or one-time codes.

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